Terms of service.

Last updated: 2025

These terms govern all purchases made through Night Shift Jewellery (“we,” “us,” “our”) operating from Melbourne, Australia. By placing an order, you agree to the following terms.

1. Product Information

All pieces are handcrafted in Melbourne using traditional jewellery methods. Each piece may feature slight variations, tool marks, or traces of the casting process. These characteristics are intentional and are not considered faults.

2. Pricing & Payment

  • All prices are in AUD.

  • Night Shift Jewellery reserves the right to update pricing at any time.

Payments

  • Standard purchases (ready-to-ship or made-to-order via website checkout): processed securely through Stripe.

  • Custom orders: require 50% deposit via Stripe, Bank Transfer, or PayID to begin production. The remaining 50% is due prior to shipping.

  • Orders are not released until full payment is received.

3. Lead Times

  • Ready to ship: dispatched within 3–5 business days.

  • Made to order: handcrafted with a production lead time of 4–6 weeks.

  • Lead times begin when payment is received and confirmed.

  • Delays may occur due to material supply or production issues. Customers will be notified of any changes.

4. Shipping

  • Domestic shipping within Australia is handled via Australia Post with tracking.

  • Night Shift Jewellery is not responsible for delays, loss, or damage once parcels are lodged with the carrier.

  • International shipping is available and handled through Australia Post.

  • All international shipping is “standard” shipping, and could take 30+
    days to reach you.

  • If we cannot deliver to your location, you will be notified and your order will be refunded.

5. Returns & Refunds

Due to the handcrafted nature of the work:

  • No change-of-mind returns or exchanges.

  • Refunds are only available if an item is faulty and cannot be repaired.

  • Faults must be reported within 7 days of delivery, with clear supporting images.

6. Repairs

Repairs are assessed on a case-by-case basis. Damage from wear, mishandling, exposure to chemicals, or improper care is not considered a manufacturing fault. Fees may apply.

7. Warranty

A 3-month workmanship warranty applies to all pieces. This does not cover:

  • Tarnish, patina, or surface wear

  • Scratches or dents from impact

  • Stone movement or damage caused after delivery

  • Ring resizing due to incorrect sizing

  • Lost jewellery

8. Custom Orders

  • A 50% deposit confirms a custom order.

  • Design approval is final—no changes after casting begins.

  • Custom order deposits are non-refundable.

  • Small variations in metal work and stone setting may occur due to handmade construction.

  • Images of custom pieces may be used by Night Shift Jewellery unless the client requests privacy.

9. Materials

  • All pieces are made using 925 sterling silver unless stated otherwise.

  • Stones are lab-grown, nano, or natural depending on the piece—this will be disclosed in each product description.

  • Hallmarks may be applied at the maker’s discretion.

10. Order Cancellation

Orders may be cancelled within 24 hours of purchase. After this time, production begins and cancellation is not possible.

11. Liability

Night Shift Jewellery is not responsible for:

  • Allergic reactions to metals

  • Damage caused by wear and tear

  • Loss or theft of jewellery

  • Misuse of products

  • Postal delays outside our control

12. Contact

nightshiftjewellery@gmail.com
Melbourne, Australia
Instagram: @nightshiftjewellery